| RF01 | Overview of Banking Industry | |
| RF02 | Organization of a Bank | |
| RF03 | Role of Central Bank | |
| RF04 | Payment and Clearing Mechanisms | |
| RF05 | Currency Management at Branch and chest | |
| RF06 | Types of Customers | |
| RF07 | Delivery Channels | |
| RF08 | Concept of Standing Instruction | |
| RF09 | Safe Deposit Lockers | |
| RF10 | Credit Scoring | |
| RF11 | Liability Products and Services | |
| RF12 | Asset Products and Services | |
| RF13 | Credit and debit cards | |
| RF14 | Understanding KYC and UYC |
| RA01 | Overview of Retail Banking | |
| RA02 | Account Operation | |
| RA03 | Concept of Nomination and legal heir | |
| RA04 | Managing Inactive accounts | |
| RA05 | Central Bank regulations | |
| RA06 | Interest rate types and calculation | |
| RA07 | Concept of negotiable instruments | |
| RA08 | Secured and unsecured lending | |
| RA09 | Overview of wealth management | |
| RA10 | Overview of various risks | |
| RA11 | Overview of cyber security | |
| RA12 | Overview of Financial Crime | |
| RA13 | Grievance management and ombudsman | |
| RA14 | Understanding customer experience and CRM | |
| RA15 | Digital disruption in Retail Banking | |
| RA16 | Need based Selling |