Ushering in the Power of Persistence, Performance and Passion




CONSULTING

Consulting for Banks and Financial Institutions

  • The Banking landscape has been disrupted by rising customer expectations, increasing operational costs, emergence of new technologies, complex regulations and cyber crime
  • Customers are demanding superior experience similar to the one experienced while shopping online or hailing a cab
  • We help Banks re-design, re-engineer, automate and digitize their existing business processes to lower operating costs and position them for growth while building and re-engineering intelligent processes
  • Our experts have executed numerous transformation programs for Banks globally
  • We have all the necessary experience, tools, frameworks to transform your business
  • Technologies like Artificial Intelligence, Robotics and Cloud can help accelerate transformation

Our Offerings – 6Ds to Transform your business

Meeting Expectations, Demands and Beyond

We work with Banks and Financial Institutions across all regions to help them adapt and prepare their businesses for market changes shaped by evolving digital technologies, dynamic consumer preferences, increasing competition and changing regulations.

Our team of experts will address these challenges, and more. We work with clients to enable holistic transformation.

 

The 6D framework will enable holistic transformation

1
 Develop Winning Strategies
  • Calibrate business models and review business portfolios
  • Help explore new markets and partnerships
  • Support full scale business transformations
  • Assess profitability and help maintain healthy CIR
2
 Design Customer Experience
  • Embed Design Thinking into Customer Journey Mapping
  • Deploy Customer Lifecycle Management for customer retention
  • Make Customer Journeys “measurable”
  • Introduce MVP as a means to strategize CX
3
Deploy Automation
  • Drive automation as an enterprise initiative
  • Help deploy applications with cognitive capabilities
  • Introduce “MURA” and “MUDA” as governing principles
  • Re-engineer processes to create the ability to deploy RPA
4
 Deliver Operational Transformation
  • Create Customized models based on banking strategy
  • Create industrialized operating model that distinguishes core and non core activities
  • Ensure Operating Model to meet the needs of digital innovation
5
 Drive Data Transformation
  • Help realize business value from enterprise data assets
  • Design data fortified Smart branches to aid Sales - Services
  • Deploy Data Science as enterprise initiative for creating a framework of real time multi stakeholder-based analytics
6
 Demystify Compliance
  • Create data capabilities to aid in compliance management
  • Create Central Data offices and establish data lineage
  • Identify critical data elements to help attestations and accountability

 

‘Zero Ops’ (ZO) as a Process Automation Strategy


  • The thinking behind ‘ZO’ is to have a ‘Digital First’ approach and eliminate all operational activities that can be economically automated by simplifying and automating processes
  • This will allow staff to be redeployed to focus on higher-value activities
  • Cost reduction is not the only goal; digital customers expect real time fulfillment

 

ZO
Design Principles
  • Simplify
  • Real Time
  • No Paper
  • Rule based
User driven Design
  • Design Thinking
  • Digital First
  • Consistency
Automation
  • Cutting-edge technology
  • Process Model
  • Driven by Rules
Experience
  • Continuous delight
  • Transparency
  • Seamless interface
  • Management oversight

 

Business Requirements
Industry Trends, Challenges
Experience & Best Practices
Best Practices applicable for the Bank
Risks & Controls
Tools and Frameworks